Frequently Asked Questions

What's the difference between to-the-trade pricing and the 10% trade discount?
Two different things, working together. Our 15+ represented fabric, wallpaper, window, and rug lines are sold at standard to-the-trade pricing set by each mill — that pricing is the same at every authorized showroom in the country. Separately, our curated retail collection (pillows, throws, tabletop, upholstery, accessories) is 10% off retail for trade members.

How long does approval take?
Most applications are reviewed within 3 business days. We'll reach out if we need anything else from you.

Do I need a resale certificate to apply?
Yes — or a current business license that shows an active design practice. We accept resale certificates from any U.S. state.

Can I place orders for my clients directly, or do they go through you?
You place the order; we'll bill you or your firm. Shipping can go to your studio, a receiver, or straight to your client — your call.

What's the return policy?
In-store purchases can be returned within 24 hours in original condition. Online orders are final sale, as are custom orders and to-the-trade fabric and wallpaper cuts. Specific terms come with each order confirmation.

Are there minimums?
Yes — custom orders must meet the fabric minimum set by the vendor. Your concierge will let you know what applies before you place the order.

What are typical lead times?
Stock items ship within 3–5 business days. Custom upholstery typically runs 8–16 weeks, depending on the workroom.

Can I bring clients to the showroom?
Absolutely — that's what it's there for. Book a private appointment and we'll have the space and samples ready when you arrive.

Does the trade discount stack on sale items?
The 10% trade discount applies to full-price retail items. Sale items are already discounted and don't stack — but we'll always honor whichever price is better for you.